Privacy policy

Modiva ("Modiva," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using our website, https://www.modiva.shop/.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

Information We Collect

When you visit or use our website, place an order, or contact us, we may collect information such as:

  • Your name

  • Shipping and billing address

  • Email address

  • Phone number

  • Order and purchase details

  • Information you provide when contacting customer support

  • Website usage and device information

  • Information collected through cookies and similar technologies

We collect only information that is reasonably necessary to operate our store, process orders, provide customer service, and improve our website.

How We Use Your Information

We may use your information to:

  • Process and fulfill your orders.

  • Arrange delivery of purchased products.

  • Communicate with you about your orders and requests.

  • Provide customer support.

  • Process payments through available payment providers.

  • Maintain and improve our website and services.

  • Understand how visitors use our website.

  • Send marketing or promotional communications when permitted and where you have provided appropriate consent.

  • Detect, prevent, and address fraudulent or unauthorized activity.

  • Meet applicable legal or regulatory requirements.

Payments

Modiva accepts payment methods including Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet.

Payment information is processed through the applicable payment provider or payment-processing service. Modiva does not need to store your complete payment card details to process your order.

Your payment provider may handle your information according to its own privacy policy and terms.

Cookies and Similar Technologies

Modiva uses cookies and similar technologies to help the website function properly and to understand website activity.

Cookies may help us:

  • Remember information needed for website functionality.

  • Understand how customers interact with our website.

  • Improve website performance and shopping experience.

  • Support analytics and relevant marketing activities.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Analytics and Advertising Technologies

Modiva uses Google Analytics to understand website traffic and how visitors interact with our website.

We also use the Meta Pixel to help measure website activity and marketing performance.

These services may collect information about your device, browser, pages visited, interactions, and other website activity through cookies or similar technologies. Their use of information is governed by their respective privacy policies.

Marketing Communications

Modiva may use your email address to send marketing communications when permitted and where applicable.

You may unsubscribe from promotional emails by using the unsubscribe option included in the email or by contacting us at support@modiva.shop.

Even if you opt out of marketing communications, we may still contact you when necessary to provide service-related information, such as information about an order or customer support request.

How We Share Information

We may share information when necessary to operate our business and provide services to you.

This may include sharing relevant information with:

  • Payment processors and payment service providers.

  • Shipping and delivery providers.

  • Website and e-commerce service providers.

  • Analytics and advertising service providers.

  • Service providers that assist us with operating our business.

  • Government authorities or other parties when required by applicable law.

We do not share personal information for purposes unrelated to operating our store, providing services, or complying with applicable requirements.

Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security of information transmitted to or through our website.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain transaction and business records, resolve disputes, prevent fraud, comply with applicable requirements, and fulfill other legitimate business purposes.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain information.

You may also have choices regarding marketing communications and certain cookie or tracking technologies.

To make a privacy-related request, contact us using the information below. We may need to verify your identity before completing certain requests.

Third-Party Websites and Services

Our website may use or interact with third-party services, including payment, analytics, advertising, and other service providers.

Third-party websites and services may have their own privacy policies and practices. Modiva is not responsible for the privacy practices of third-party services that are outside our control.

Children's Privacy

Modiva's website and services are intended for a general audience. We do not knowingly request or collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in a manner that violates applicable requirements, please contact us so that we can review the matter and take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or applicable requirements.

When we make changes, we will update the Last Updated date at the top of this policy. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or want to submit a privacy-related request, please contact Modiva:

Modiva
4010 Twiggs St
San Diego, CA 92110
United States

Email: support@modiva.shop
Phone: +1 858-898-1683

Email Support: Available 24/7