Terms of service

Welcome to Modiva. These Terms of Service govern your use of https://www.modiva.shop/ and your purchases from our store.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Modiva

Modiva is a United States-based online store offering women's clothing.

Business Address:
Modiva
4010 Twiggs St
San Diego, CA 92110
United States

Email: support@modiva.shop
Phone: +1 858-898-1683

Email support is available 24/7.

2. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not interfere with the operation, security, or availability of the website.

You must not use the website to:

  • Engage in fraudulent or unlawful activity.

  • Attempt to gain unauthorized access to our website or systems.

  • Interfere with the website or its security features.

  • Submit false, misleading, or unauthorized information.

  • Use the website in a way that could harm Modiva or other customers.

3. Products and Product Information

Modiva makes reasonable efforts to provide accurate product descriptions, images, pricing, and other product information.

Product colors and appearance may vary slightly depending on your device or screen settings.

We reserve the right to correct errors, update product information, or change product availability when necessary.

4. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

After an order is placed, we may review the order information before processing it. An order may be cancelled or declined when necessary, including where there is an apparent error in product information, pricing, availability, or order details.

If an order is cancelled after payment has been received, any applicable refund will be issued to the original payment method.

5. Pricing and Currency

All prices on the Modiva website are displayed in U.S. dollars (USD) unless otherwise stated.

We may update product prices at any time. A price change will not affect an order that has already been accepted and processed, except where correction of an obvious pricing or information error is necessary.

6. Payment Methods

Modiva accepts the following payment methods:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Apple Pay

  • Google Pay

  • PayPal Wallet

Payment must be successfully authorized before an order can be processed.

7. Shipping

Modiva currently ships to addresses within the United States only.

Standard shipping is free on all orders.

Orders generally require 1–3 business days for processing before shipment. Estimated delivery time is 5–11 business days.

Orders may be shipped through USPS, UPS, FedEx, DHL, or other available delivery carriers.

Delivery estimates are provided for general guidance and may vary due to circumstances outside our control.

8. Order Cut-Off Time

The order cut-off time is 5:00 PM New York time.

Orders received around or after the cut-off time may be processed on the following business day.

9. Returns and Refunds

Returns are accepted within 30 business days subject to the requirements stated in Modiva's Return and Refund Policy.

Customers are responsible for return shipping costs.

Approved refunds are issued to the original payment method and are processed within 5–10 business days after the return has been approved.

For damaged, defective, incorrect, or other product issues requiring evidence, an uncut unboxing video clearly showing the product and the issue is required.

Please review the Return and Refund Policy before requesting a return.

10. Intellectual Property

The content available on the Modiva website, including text, graphics, images, logos, product information, and other materials, is provided for use on the website and may be protected by applicable intellectual property rights.

You may not reproduce, distribute, modify, or use website content without appropriate authorization.

11. Third-Party Services

Our website may use third-party services that support payments, analytics, advertising, website functionality, and other business operations.

Third-party services may operate under their own terms and policies. Modiva is not responsible for services or websites that are operated independently by third parties.

12. Website Availability

We work to keep the Modiva website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

Website availability may be affected by maintenance, technical issues, or circumstances outside our control.

13. Limitation of Responsibility

Modiva is responsible for providing the products and services described on our website in accordance with these Terms and applicable requirements.

To the extent permitted by applicable law, Modiva is not responsible for delays, interruptions, or issues caused by circumstances outside our reasonable control, including events affecting payment processing, shipping, delivery services, internet connectivity, or website availability.

14. Changes to These Terms

We may update these Terms of Service when necessary to reflect changes to our store, services, or business practices.

When changes are made, the updated version will be posted on this page with a revised Last Updated date.

Your continued use of the website after updated terms are posted constitutes use of the website under the updated Terms of Service.

15. Contact Us

If you have questions about these Terms of Service, please contact Modiva:

Modiva
4010 Twiggs St
San Diego, CA 92110
United States

Email: support@modiva.shop
Phone: +1 858-898-1683

Email Support: 24/7