Refund policy

At Modiva, we want you to be satisfied with your purchase. If you need to return an eligible item, please review the requirements below before sending your return.

Return Eligibility

You may request a return within 30 business days of delivery.

To be eligible for a return, the item must be returned in its original condition and must meet all applicable return requirements. Customers are responsible for the cost of return shipping.

Items are not eligible for return if they:

  • Have been used, worn, washed, or damaged after delivery.

  • Have had their original tags, labels, or stickers removed.

  • Are returned without their original packaging, box, wrapping, or protective materials.

  • Are missing accessories, manuals, free gifts, or other components included with the original purchase.

  • Have stains, odors, smoke smell, pet hair, or other visible signs of use.

  • Are customized, personalized, or made-to-order products.

  • Are clearance or final-sale items, or items specifically marked as "Non-Returnable," unless the item is defective, damaged, or incorrectly shipped.

  • Are gift cards or digital products.

  • Were damaged because of misuse, accidents, negligence, or unauthorized repairs.

  • Are returned after the 30-business-day return period.

  • Have missing parts or components that were included at the time of delivery.

  • Are returned without prior return authorization where applicable.

Unboxing Video Requirement

For an issue involving a damaged, defective, incorrect, or otherwise problematic product, Modiva requires an uncut unboxing video that clearly shows the package being opened and the product and issue.

If an uncut unboxing video clearly showing the product and the issue is not provided, the return or refund request may not be accepted.

How to Request a Return

Before sending an item back, contact Modiva at support@modiva.shop to request return authorization and receive any applicable return instructions.

Please do not send a return to the return address without following the required return process where prior authorization is applicable.

Return Shipping

Customers are responsible for return shipping costs unless the return is related to a defective, damaged, or incorrectly shipped item and Modiva determines otherwise.

We recommend using a shipping service that provides tracking, as Modiva is not responsible for returns that are lost in transit.

Return Address

Approved returns should be sent to:

Modiva
4010 Twiggs St
San Diego, CA 92110
United States

Refunds

Once your returned item has been received and reviewed, Modiva will determine whether it meets the applicable return requirements.

If the return is approved, the refund will be issued to the original payment method.

Refunds are processed within 5–10 business days after the return has been approved. Your bank or payment provider may require additional time for the refunded amount to appear in your account.

If a returned item does not meet the applicable return requirements, the refund may be denied.

Contact Us

If you have questions about a return or refund, please contact:

Email: support@modiva.shop
Phone: +1 858-898-1683
Support: 24/7 through email